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Customer Service
Certification
What is customer service?
Customer service is the provision of service to customers before, during, and after a purchase.
This makes it an important part of the value chain of clients. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues.
1.5M CSR job postings on popular job boards.
General Curriculum
Call
Handling
Ticketing &
Live Chat
Effective Communication & Listening
Support & Social Media
Call
Scenarios
Call Center
Technology
Key Performance Indicators
Call Center
Basics
Time
Management
Measuring Customer Satisfaction
The Pillars of Great Service
Technology
Graduates learn the CSR technology needed to excel in the role
Our scholarships are generous but not unlimited. Apply today to reserve your spot.
“I decided to complete the Ready Hire Academy because I knew the information learned and knowledge gained would be vital in order to perform my job at the highest level. Overall, Ready Hire was a fantastic experience! I learned a lot of helpful knowledge that I can tangibly put to use every single day.”
Kathryn Jewell
Ready Hire Student
Meet Marielys Rosado
Meet Marielys! She is the Director of Curriculum and Head Trainer here at Ready Hire.
Marielys is a hands-on teacher who makes sure all her students are engaged, learning, and feeling confident in the material. She and her team of expert lecturers, work hard to bring the most up-to-date, industry-leading information to our classes.
Our career coaches and advisors are always on hand to make sure Ready Hire students and graduates are getting the most out of the program.
